Choose the urgency of your issue. 1) Urgent = Serious ("I am unable to work in UnitusTI"); 2) High = Bad ("I can mostly continue working, but this is a painful interruption"); 3) Normal = Not the End of the World ("This isn't stopping me from doing my main work, but I would like to know if this can be resolved at some point"); 4) Low = Just a Mention (enhancement request or general suggestion)
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Please describe your issue or question with as much detail as possible. A member of our support staff will typically respond to your initial request no later than 24-48 hours during support hours. Support hours are M-F 9:00am to 5:00pm PST/PDT
This is your 5 digit UnitusTI ID number (entered by all users at login).
The full name of the person submitting this ticket. (Note: whenever possible, we recommend that the affected user submit a ticket directly through the UnitusTI workspace; however, another user can also submit a ticket on their behalf if they are unable to.)
Please enter carefully as typos may lead to missed replies.
Enter your User ID (username) or that of the person having this issue, if you are reporting this on behalf of someone else.
Please enter your security role(s). If you have more than one, choose your highest role and write in your other role(s) in the "Other security role(s)" below. (Note: security roles can be found in the "My Account" area of UnitusTI, located under your user name in the top left corner. In My Account, security role(s) are listed in the Roles Membership field.) If you are reporting this on behalf of another user, please choose the security role(s) that apply to them.
Please select the area of UnitusTI where the issue is occurring or that you need general assistance with.
If you selected "Other" above, please write in your answer here.
Please enter the operating system that you are using when you experience the issue you are reporting. If this also occurs in other operating systems, please use the "Other operating system(s)" field below to let us know. (Note that UnitusTI supports the following operating systems: Android, iOS, Mac OS X, Windows 8 or higher. If you are experiencing an issue on an operating system not listed here, we recommend you use one of the supported operating systems.)
We recommend using Chrome or Safari when using UnitusTI, as we do not guarantee the complete functionality of the system on other browsers. Check that your browser is the most recent version. If this issue occurs in other browsers, please use the "Other/Additional" field below.
If this issue happened in the past or on multiple occasions, please enter the most recent date of occurrence.
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