The UnitusTI login experience is based on strict FERPA, HIPAA and GDPR guidelines, and is intended to provide the highest security measures to protect your account from being accessed by unauthorized users. We understand that this may mean that your login experience is different than with other sites that don't meet this level of privacy protection. We'll do everything we can to help you navigate this for an optimal login experience under these guidelines.
Troubleshooting 1.1
Third Party Password Storage 3
Why can't we be more specific in letting you know why your login is not working? 4
The Login Screen
Logging In: Go here to choose your region or choose below:
Fill in the designated fields (see screenshot above) with your login information, then click “Log In”. For new account owners, your configuration login has been provided in the account release email. For all other users, your account administrator will provide you with your login. After account release, for account privacy and protection, UnitusTI does not create or modify user access.
Troubleshooting
If you see the error message "The Center ID and/or user credentials are incorrect", this means that one of the input fields has incorrect information or you may be logging into the wrong region for your account. These steps can help troubleshoot this issue:
- Use the correct URL for where your account is located. Visit the region selection page here . This URL will be the same for all users in your account.
- Verify that you are entering the correct information in each field:
- UnitusTI ID: this is your 5-digit UnitusTI number (your account number) and is the same for everyone
- Username: this is the User ID that you (or your administrator) set up when creating your user profile in User List. It is not your email address and it is not case sensitive.
- Password: the password is case sensitive, must include uppercase and lowercase letters and at least one special character (such as $, !, %, etc.).
Locked account: If you enter your password incorrectly more than 5 times, your account will be locked. We are restricted from alerting you on the screen that your account is locked, as this can potentially inform malicious attempts to gain access to your account. If you receive an error message 5 times, simply proceed to the Forgot Password screen to reset your password and unlock your account.
The Forgot Password Screen
Enter your ID number and username (remember that you do not enter an email address in this screen)
- UnitusTI ID : this is your 5-digit UnitusTI number (your account number )and is the same for all users in your account
- Username : this is the User ID that you (or your administrator) set up when creating your user profile in the User List. The Username is a minimum of 6 characters and is not an email address.
Whether or not you entered the correct information, a message will display that says "An email has been sent to the address on record. If you do not receive one shortly, please contact the administrator." The message will not indicate if you entered incorrect information. If you do not receive a password reset email within 24 hours, contact your account administrator. Your administrator can let you know if you used the correct information, they can reset your password, or they can update the email address in your user record to ensure that you are able to successfully receive the password reset email.
Third Party Password Storage
While it may seem more expedient to use a third party password storage (e.g. your browser password saver, etc.) to help you log in more quickly, we do not recommend this. Storing your password can make it easier for unauthorized users to gain access to your account from your device, saved passwords do not necessarily save across devices resulting in account lockout on a device that does not store the most current password, and third party password services may have service interruptions at any moment that we cannot monitor or support.
Unfortunately, we are not able to provide support for third party password software or browser password storage. If you experience a login issue while using a stored password, we ask that you try logging into UnitusTI by manually typing in your login credentials or using the Forgot Password feature if you are unable to log in. If you do not receive a password reset email within 24 hours, check your junk mail and then contact your account administrator. Your administrator can confirm your login credentials, can reset your password for you, or can update the email address in your user record to ensure that you are able to successfully receive the password reset email.
Why can't we be more specific in letting you know why your login is not working?
Malicious attackers use a lot of seemingly harmless information to gain access to accounts. Specifying what piece of information was incorrect, or even verifying if you have a valid email on file, can provide malicious attackers with insights that they can use to gain access to your account or intentionally lock you out of your account. Our failed login messages are intentionally non-specific for this reason. The way our messages are written, and the type of messages we can provide, are specifically designed to meet strict FERPA and HIPAA certification guidelines.