FAQ: I accidentally removed one of my users - can I restore their account information? When I try to recreate their account, I receive a message that the username is already in use.

Once a user is removed, their user ID (username) is permanently locked and cannot be reused in future. User accounts cannot be restored. To add a user back into the system, create a new user profile (with a new User ID (username) and reassign them to the clients they need to work with.